Grievance Redressal Mechanism
At Sky Credit, we are committed to providing the highest standard of service. If your query or complaint has not been satisfactorily resolved, you may escalate the matter through our official Grievance Redressal framework as per RBI guidelines.
Level 1: Customer Support
For first-time queries, complaints, or application issues, please reach out to our general support desk. We aim to resolve Level 1 queries within 24-48 business hours.
- Phone: +91 11 4000 2746
- Email: support@skycredit.com
Level 2: Nodal & Grievance Redressal Officer
If you do not receive a response from Level 1 within 5 working days, or if you are dissatisfied with the resolution provided, you may escalate the matter directly to our appointed Nodal & Grievance Officer.
Anand Yadav
Designation: Nodal & Grievance Officer
Email: grievance@skycreditloans.com
Mobile: +91 8080505194
Hours: Monday to Saturday, 10:00 AM - 6:00 PM
Level 3: NBFC Escalation
Since Sky Credit operates as a Lending Service Provider (LSP), if your grievance specifically relates to loan underwriting, interest rates, or disbursal failures, you may escalate the matter to our registered lending partner, Pooja Finstock International Limited, through their official channels.